Retirement plan

UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN

Name: UNITED CALL CENTER SOLUTIONS, LLC - UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN (2020) Form 5500
Creator: UNITED CALL CENTER SOLUTIONS, LLC
License: https://www.dol.gov/general/disclaim
Keywords: Form 5500, ERISA, retirement plan, UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN, UNITED CALL CENTER SOLUTIONS, LLC

UNITED CALL CENTER SOLUTIONS, LLCEIN 83-2018520Plan #001PY 2020

1887 WHITNEY MESA DRIVE #2720 - HENDERSON, NV 89014224-795-5145

Prospect flagsLow participationLow assets / participantFailed to transmit contributions

How to read this page

Total assets (EOY)

$3.9M

+39.4% from 2019

Total participants

6,127

-19.1% from 2019

Average account balance

$5,841

+36.0% from 2019

Annual return

17.30%

+17.30 pp from 2019

Benchmarks

See 39 peers

Peer group

Industry56 - Administrative and Support and Waste Management and Remediation Services

Plan typeDefined contribution

Participants5,000-9,999

Cohort39 peers

Snapshot2020

Free accounts unlock saves, downloads, and 3-year history.

Analytics

Total assets (EOY)

Plan-year ending balance

$7.04M

Not enough data

1 years with asset history on file

Average account balance

Total assets / participants with a balance (line 6g)

$11K

Not enough data

1 years with per-participant data

Participants with account balance

Stacked by status: active / separated vested / retired or beneficiary. Total = line 6g.

627

Not enough data

1 years with headcount on file

Eligible Participants and Participation

Bars: eligible actives (line 6a). Line: derived rate = active employees with a balance / 6a.

18.3%

Not enough data

1 years with eligibility data

Contributions (total)

Employer and participant dollars contributed each year

$1.61M

Not enough data

1 years with contributions on file

Contributions per participant

Average employer and participant contribution per enrolled participant

$1K

Not enough data

1 years with per-participant contribution data

Asset flow

BOY + contributions + return - distributions = EOY

Year

Annual return

Diverging bars; negative years highlighted

+9.20%

Not enough data

1 years with return on file

Admin fee / account holder

Total admin expenses / participants with a balance (line 6g)

$241

Not enough data

1 years with admin cost on file

Asset composition

Cash / stocks / bonds / mutual funds / real estate / loans over time

Not enough data

1 years with F_SCH_H allocation on file

Free accounts unlock saves, downloads, and 3-year history.

Service providers

Top 4 by compensation

Provider	Service type	Compensation
GREAT-WEST LIFE & ANNUITY INSURANCE2+ years Service code 64 8515 EAST ORCHARD ROAD · GREENWOOD VILLAGE, CO 80111	Recordkeeping Fees	$37,704
MILLER COOPER & CO LTD1 year Service code 10 1751 LAKE COOK RD STE 400 · DEERFIELD, IL 60015	Accounting	$5,000
GREAT-WEST LIFE & ANNUITY INSURANCE1 year Filed as: ADVISED ASSETS GROUP, LLC Service code 28 8515 EAST ORCHARD ROAD · GREENWOOD VILLAGE, CO 80111	Investment Management	$2,899
FIDUCIARY INVESTMENT ADVISORS2+ years Filed as: FIDUCIARY OUTSOURCING LLC Service code 99 2225 W WHISPERING WIND DR STE 201 · PHOENIX, AZ 85085	Other Fees	$960

Plan features & details

Pension benefit codes2E2F2G2J2K2T3B3D3H

Plan features

2E
Profit-sharing
Profit-sharing plan.
2F
ERISA section 404(c) plan
This plan or any part of it is intended to meet the conditions of 29 CFR 2550.404c-1 (shifting investment responsibility to participants).
2G
Total participant-directed account plan
Participants have the opportunity to direct the investment of all of the assets allocated to their individual accounts regardless of whether 29 CFR 2550.404c-1 is intended to be met.
2J
Code section 401(k) feature
Cash or deferred arrangement described in Code section 401(k) that is part of a qualified defined contribution plan under which employees may elect to defer part of their compensation or receive these amounts in cash.
2K
Code section 401(m) arrangement
Employee contributions are allocated to separate accounts under the plan or employer contributions are based in whole or in part on employee deferrals or contributions to the plan. Not applicable to 401(k) plans with only QNECs and/or QMACs or to 403(b)(1) 403(b)(7) or 408 arrangements.
2T
Default investment account
Total or partial participant-directed account plan where plan uses a default investment account for participants who fail to direct assets in their account.
3B
Plan covering self-employed individuals
Plan covering self-employed individuals.
3D
Pre-approved pension plan
A master prototype or volume submitter plan that is the subject of a favorable opinion or advisory letter from the IRS.
3H
Controlled group member
Plan sponsor(s) is (are) a member(s) of a controlled group (Code sections 414(b) (c) or (m)).

Opportunity flags

3 tripped

OpportunityLow participation
Participation rate is below 70% (account-balance holders / active employees) - enrollment or auto-enroll opportunity.
OpportunityLow assets / participant
Assets per participant are in the bottom quintile of the peer cohort - savings-rate / match opportunity.
ComplianceFailed to transmit contributions
Form 5500 reported a failure to timely transmit participant contributions (Schedule H line 4a).

Expense breakdown

Schedule H Part II

Admin total

$42K

$7 / participant

Contract admin$42K100.0%

% of EOY assets

1.072%

all-in expense ratio

Categories reported

1 / 9

subdivided buckets used

Audit opinion

Schedule H Part III

Unqualified opinion

Auditor signed off without reservation - the cleanest possible opinion.

Auditor firm: MILLER, COOPER & CO., LTD
Auditor EIN: 362897372
Audit fees: (not subdivided)
Opinion code: Unqualified

Metric

This plan

Peer set

Industry

Size

Avg account balance

$5,841

$37,542-84.4%

$89,435-93.5%

$93,223-93.7%

Participation rate

8.5%

36.7%-28.2pp

68.0%-59.5pp

74.9%-66.4pp

Annual return

17.30%

16.65%+0.6pp

245.55%-228.3pp

19.29%-2.0pp

Employer contribution / active EE

$53

$644-91.7%

$2,587-97.9%

$2,680-98.0%

Participant deferral / active EE

$138

$1,684-91.8%

$3,890-96.5%

$4,563-97.0%

Admin fee / account holder

$63

$107-41.4%

$4,884-98.7%

$79-20.9%

Provider

Service type

Compensation

GREAT-WEST LIFE & ANNUITY INSURANCE2+ years

Service code 64

8515 EAST ORCHARD ROAD · GREENWOOD VILLAGE, CO 80111

Recordkeeping Fees

$37,704

MILLER COOPER & CO LTD1 year

Service code 10

1751 LAKE COOK RD STE 400 · DEERFIELD, IL 60015

Accounting

$5,000

GREAT-WEST LIFE & ANNUITY INSURANCE1 year

Filed as: ADVISED ASSETS GROUP, LLC

Service code 28

8515 EAST ORCHARD ROAD · GREENWOOD VILLAGE, CO 80111

Investment Management

$2,899

FIDUCIARY INVESTMENT ADVISORS2+ years

Filed as: FIDUCIARY OUTSOURCING LLC

Service code 99

2225 W WHISPERING WIND DR STE 201 · PHOENIX, AZ 85085

Other Fees

$960

UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN

Summary metrics

Benchmarksi

Analytics

Service providersi

Plan features & details

Opportunity flagsi

Expense breakdowni

Audit opinioni

UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN

Summary metrics

Benchmarksi

Analytics

Service providersi

Plan features & details

Opportunity flagsi

Expense breakdowni

Audit opinioni

Benchmarks

Service providers

Opportunity flags

Expense breakdown

Audit opinion

Benchmarks

Service providers

Opportunity flags

Expense breakdown

Audit opinion