Retirement plan

UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN

Name: UNITED CALL CENTER SOLUTIONS, LLC - UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN (2024) Form 5500
Creator: UNITED CALL CENTER SOLUTIONS, LLC
License: https://www.dol.gov/general/disclaim
Keywords: Form 5500, ERISA, retirement plan, UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN, UNITED CALL CENTER SOLUTIONS, LLC

UNITED CALL CENTER SOLUTIONS, LLCEIN 83-2018520Plan #001PY 2024

3824 CEDAR SPRINGS RD #801-1678 - DALLAS, TX 75219224-795-5145

Prospect flagsLow returnsLow participationLow assets / participantCorrective distributions

How to read this page

Total assets (EOY)

$7M

+13.0% from 2023

Total participants

1,727

-71.6% from 2023

Average account balance

$11,233

+22.2% from 2023

Annual return

9.20%

-18.79 pp from 2023

Benchmarks

See 385 peers

Peer group

Industry56 - Administrative and Support and Waste Management and Remediation Services

Plan typeDefined contribution

Participants1,000-4,999

Cohort385 peers

Snapshot2024

Free accounts unlock saves, downloads, and 3-year history.

Analytics

Total assets (EOY)

Plan-year ending balance

$7.04M

Not enough data

1 years with asset history on file

Average account balance

Total assets / participants with a balance (line 6g)

$11K

Not enough data

1 years with per-participant data

Participants with account balance

Stacked by status: active / separated vested / retired or beneficiary. Total = line 6g.

627

Not enough data

1 years with headcount on file

Eligible Participants and Participation

Bars: eligible actives (line 6a). Line: derived rate = active employees with a balance / 6a.

18.3%

Not enough data

1 years with eligibility data

Contributions (total)

Employer and participant dollars contributed each year

$1.61M

Not enough data

1 years with contributions on file

Contributions per participant

Average employer and participant contribution per enrolled participant

$1K

Not enough data

1 years with per-participant contribution data

Asset flow

BOY + contributions + return - distributions = EOY

Year

Annual return

Diverging bars; negative years highlighted

+9.20%

Not enough data

1 years with return on file

Admin fee / account holder

Total admin expenses / participants with a balance (line 6g)

$241

Not enough data

1 years with admin cost on file

Asset composition

Cash / stocks / bonds / mutual funds / real estate / loans over time

Not enough data

1 years with F_SCH_H allocation on file

Free accounts unlock saves, downloads, and 3-year history.

Service providers

Top 7 by compensation

Provider	Service type	Compensation
GREAT-WEST LIFE & ANNUITY INSURANCE3 years Filed as: EMPOWER ANNUITY INSURANCE COMPANY O Service code 64 8515 EAST ORCHARD ROAD · GREENWOOD VILLAGE, CO 80111	Recordkeeping Fees	$94,349
MILLER COOPER & CO LTD5 years Service code 10 1751 LAKE COOK RD STE 400 · DEERFIELD, IL 60015	Accounting	$23,500
CREATIVE PLANNING LLC2 years Filed as: CREATIVE PLANNING HOLDCO LLC DBA CR Service code 27 5454 110TH ST · OVERLAND PARK, KS 66211	Advisory (Plan)	$11,263
GREAT-WEST LIFE & ANNUITY INSURANCE3 years Filed as: EMPOWER ADVISORY GROUP, LLC Service code 28 8515 EAST ORCHARD ROAD · GREENWOOD VILLAGE, CO 80111	Investment Management	$9,756
RAYMOND JAMES FINANCIAL SERVICES1 year Filed as: RAYMOND JAMES & ASSOCIATES INC Service code 27 880 CARILLON PKWY · ST PETERSBURG, FL 33716	Advisory (Plan)	$8,077
CREATIVE PLANNING LLC1 year Service code 27 5440 W 110TH ST STE 102 · OVERLAND PARK, KS 66211	Advisory (Plan)	$94
RAYMOND JAMES FINANCIAL SERVICES1 year Filed as: RAYMOND JAMES Service code 27 880 CARILLON PARKWAY · ST PETERSBURG, FL 33716	Advisory (Plan)	$0

Plan features & details

Pension benefit codes2E2F2G2J2K2T3D3H

Plan features

2E
Profit-sharing
Profit-sharing plan.
2F
ERISA section 404(c) plan
This plan or any part of it is intended to meet the conditions of 29 CFR 2550.404c-1 (shifting investment responsibility to participants).
2G
Total participant-directed account plan
Participants have the opportunity to direct the investment of all of the assets allocated to their individual accounts regardless of whether 29 CFR 2550.404c-1 is intended to be met.
2J
Code section 401(k) feature
Cash or deferred arrangement described in Code section 401(k) that is part of a qualified defined contribution plan under which employees may elect to defer part of their compensation or receive these amounts in cash.
2K
Code section 401(m) arrangement
Employee contributions are allocated to separate accounts under the plan or employer contributions are based in whole or in part on employee deferrals or contributions to the plan. Not applicable to 401(k) plans with only QNECs and/or QMACs or to 403(b)(1) 403(b)(7) or 408 arrangements.
2T
Default investment account
Total or partial participant-directed account plan where plan uses a default investment account for participants who fail to direct assets in their account.
3D
Pre-approved pension plan
A master prototype or volume submitter plan that is the subject of a favorable opinion or advisory letter from the IRS.
3H
Controlled group member
Plan sponsor(s) is (are) a member(s) of a controlled group (Code sections 414(b) (c) or (m)).

Opportunity flags

4 tripped

OpportunityLow participation
Participation rate is below 70% (account-balance holders / active employees) - enrollment or auto-enroll opportunity.
OpportunityLow returns
Annual investment return is in the bottom quintile of the peer cohort.
OpportunityLow assets / participant
Assets per participant are in the bottom quintile of the peer cohort - savings-rate / match opportunity.
ComplianceCorrective distributions
Plan reported corrective distributions (failed ADP/ACP testing).

Expense breakdown

Schedule H Part II

Admin total

$151K

$112 / participant

Recordkeeping$98K65.1%
Investment mgmt$29K19.3%
Other / not subdivided$24K15.6%

% of EOY assets

2.142%

all-in expense ratio

Categories reported

2 / 9

subdivided buckets used

Audit opinion

Schedule H Part III

Unqualified opinion

Auditor signed off without reservation - the cleanest possible opinion.

Auditor firm: MILLER COOPER & CO., LTD
Auditor EIN: 362897372
Audit fees: $23,500
Opinion code: Unqualified

Metric

This plan

Peer set

Industry

Size

Avg account balance

$11,233

$45,022-75.1%

$85,240-86.8%

$200,096-94.4%

Participation rate

18.3%

45.8%-27.5pp

67.5%-49.2pp

72.0%-53.7pp

Annual return

9.20%

21.00%-11.8pp

66.75%-57.6pp

34.26%-25.1pp

Employer contribution / active EE

$237

$1,374-82.7%

$2,735-91.3%

$3,038-92.2%

Participant deferral / active EE

$959

$2,682-64.3%

$4,527-78.8%

$5,090-81.2%

Admin fee / account holder

$241

$585-58.9%

$6,165-96.1%

$269-10.6%

Provider

Service type

Compensation

GREAT-WEST LIFE & ANNUITY INSURANCE3 years

Filed as: EMPOWER ANNUITY INSURANCE COMPANY O

Service code 64

8515 EAST ORCHARD ROAD · GREENWOOD VILLAGE, CO 80111

Recordkeeping Fees

$94,349

MILLER COOPER & CO LTD5 years

Service code 10

1751 LAKE COOK RD STE 400 · DEERFIELD, IL 60015

Accounting

$23,500

CREATIVE PLANNING LLC2 years

Filed as: CREATIVE PLANNING HOLDCO LLC DBA CR

Service code 27

5454 110TH ST · OVERLAND PARK, KS 66211

Advisory (Plan)

$11,263

GREAT-WEST LIFE & ANNUITY INSURANCE3 years

Filed as: EMPOWER ADVISORY GROUP, LLC

Service code 28

8515 EAST ORCHARD ROAD · GREENWOOD VILLAGE, CO 80111

Investment Management

$9,756

RAYMOND JAMES FINANCIAL SERVICES1 year

Filed as: RAYMOND JAMES & ASSOCIATES INC

Service code 27

880 CARILLON PKWY · ST PETERSBURG, FL 33716

Advisory (Plan)

$8,077

CREATIVE PLANNING LLC1 year

Service code 27

5440 W 110TH ST STE 102 · OVERLAND PARK, KS 66211

Advisory (Plan)

$94

RAYMOND JAMES FINANCIAL SERVICES1 year

Filed as: RAYMOND JAMES

Service code 27

880 CARILLON PARKWAY · ST PETERSBURG, FL 33716

Advisory (Plan)

UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN

Summary metrics

Benchmarksi

Analytics

Service providersi

Plan features & details

Opportunity flagsi

Expense breakdowni

Audit opinioni

UNITED CALL CENTER SOLUTIONS, LLC 401(K) PLAN

Summary metrics

Benchmarksi

Analytics

Service providersi

Plan features & details

Opportunity flagsi

Expense breakdowni

Audit opinioni

Benchmarks

Service providers

Opportunity flags

Expense breakdown

Audit opinion

Benchmarks

Service providers

Opportunity flags

Expense breakdown

Audit opinion